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intelligent use of technology and information by hotel managers
and marketers increases revenue opportunities. |
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An array of IBM AS/400 computer systems is the foundation platform technology
used by InnLink's central reservation office (CRO) for voice reservation
services. Our highly customized CRO software application, operating on the
IBM AS/400 array, was designed by Chouinard & Myhre, Inc. Working in
unison with our service providers and application specialists, InnLink offers
the most flexible and relevant combination of reservation service programs
to the lodging industry.
- Customized Chouinard
& Myhre Inc.® (CMI) Central Reservation Office (CRO) software
and Internet services
- 24 hour/7day support
and service
- Multiple IBM iSeries™
Servers
- Completely redundant
systems and disaster recovery programs
- Internal power generation
systems for guaranteed uptime
- Internal backup support
systems
- IBM monitoring
- On and off site storage
of all data and program backups/regular testing of backups to insure viability
- IBM service and preventive
maintenance performed by IBM representatives
- AT&T Definity™
System G7 - telecommunications equipment
- Reservation
Sales Agent stations are equipped with Lucent Technologies CallMaster
III™
- Digital Units
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- AT&T
Advantage via Internet Report Program
- BCMS
is used for monitoring and reporting of call traffic
- ACD
(Automatic Call Distributor) capabilities
- Network
Management Services ensures peak toll free line performance
for all inbound and outbound call traffic
- Enhanced
Call Pattern Reporting
- Sales
Agent Performance tracking
- Queue-mode
Monitoring for automatic update of call volume status
- Fiber
Optics cabling installed throughout InnLink
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- Global Connectivity
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- Wizcom®
gateway technology
- Pegasus®
technology
- Seamless
GDS connectivity to all major GDS systems
- EasyAccess
Plus HOD technology for instant hotel detail sharing among
GDS
- Participation
in Amadeus®, Galileo®, Sabre®, WorldSpan®
- InnLink's
proprietary Branded Booking Engine, iLINK, for Internet reservations
- Complete
travel web site participation
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